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| The
Company - Pinewoods Technology Services under the Trade
Name -
https://www.selfdrivekuwait.com will be officially
Interpreted / titled as Selfdrivekuwait.com for this
agreement. This instrument is a contract and governs the
legal relationship between Selfdrivekuwait.com and the
Hirer / Renter. |
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Selfdrive Mobility operates as an aggregator, collaborating with automobile dealerships, car rental, and leasing companies to host their fleets on its platform. Selfdrive Mobility does not own any of the vehicles rented or leased through the platform. The terms and conditions outlined by Selfdrive Mobility apply for the duration of the client's reservation. In the event of any defaults or disputes, Selfdrive Mobility authorizes its partners, suppliers, or vendors to take appropriate legal action as necessary.
Country-specific domain extensions are used solely for domain representation and are associated with their respective legal entities. |
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Definitions |
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a)
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Booking / Reservation : Whenever a Hirer follows
a procedure as laid down on the website and by
agreeing to the terms and conditions here in
appearing, he is said to have made a valid booking /
reservation of the service provided by the
Selfdrivekuwait.com.
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b)
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"Hirer"
represents (Renter, Driver, Customer, Client,
Leaser)shall mean and include any Person who takes a
vehicle from Selfdrivekuwait.com on rent for driving by
himself and is bound by the terms and conditions
mentioned here in below and the relevant law of the
Land. |
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c)
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"Person"
means and includes any individual, company, partnership,
trust, sole proprietorship or association or body of
persons, whether incorporated or not. |
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d)
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"Rental"
shall mean the entire course of taking/using a vehicle
from Selfdrivekuwait.com on rent and shall include
without limitation the entire period between the date
shown on rental agreement/form or handing
over the vehicle's key to Hirer whichever is earlier and
returning, by Hirer the vehicle in good condition as
received along with all its parts, accessories and other
property given to the Hirer by Selfdrivekuwait.com,
and continues till the full and final payment by the
Hirer. |
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e)
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"Vehicle"
means the Vehicle described in the Rental Agreement that
has been rented or agreed to be rented by You (or any
substitute vehicle), and includes its parts, components,
accessories and contents supplied
by Selfdrivekuwait.com. |
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f)
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"Convenience Fee" A Non-Refundable per transaction fee charged on all Monthly/Micro lease/Personal Leasing reservations/booking including extensions processed through the Call Center, Mobile Application, Website and/or any other mode independent of any other additional charges. |
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| 1. Insurance |
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a)
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Comprehensive
insurance is provided subject to current
Kuwait Law. The Hirer is liable for the
Insurance Excess of KWD [60- 500] -
varies per car category - Excess amount
for Small KWD 60 - 125,
Sedans KWD 125 - 225, SUV KWD 175 - 450,
Luxury Cars will have min Excess of KWD
500. Against claims resulting from each
and every accident including
(hit-and-run) reporting you at fault (as
evidenced by a Police report). This can
be waived by buying the super collision
damage waiver (SCDW). A Fixed Admin
service Fee of min KWD 75/- to max KWD
500 will be charged as per the car
model. |
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b)
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Hirer/Renter
will not do anything that may prejudice
any warranty or Maintenance contract
given by the manufacturer of the
vehicle. |
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c)
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The Hirer
shall not act in any way that would
invalidate the risk or increase the cost
of insurance in respect of the vehicle.
In the event of breach of this clause
the hirer is liable to pay the
company for all loss, damage, costs and
expenses which arises therein. |
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| 2.
Kilometers Driven |
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a)
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Kilometers
are limited to 150 - 250km per
day(Varies as per Car Category) , 1050
-1500km per week & 3000km to 5000 km
per month depending upon the car
selected (Refer to The E ticket for
exact details)
and for Price Lock Option i.e. more than
1 month booking it will be 3000km per
month or can offer Unlimited Mileage on
selected Rentals, where total additional
kilometers including any replacement
car provided under the agreement will be
charged @KWD 0.5 per km to KWD 10/-
varies by vehicle's group and category.
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| 3. Maintenance |
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a)
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It includes
routine servicing at 1,500 Km (1st
Service), oil change at every 5,000 Km,
and major servicing at every 10,000 Km
or at every six months whichever comes
first. |
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b)
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All Luxury
Cars Needs to be serviced with regular
intervals. Unless the car issues a
service warning. It's the responsibility
of the renter / driver to notify
Selfdrive on the same immediately. |
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c)
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The Company
will arrange for regular maintenance in
respect of the vehicle with the vehicle
manufacturer's, Franchised Dealers or
authorized repairers in accordance with
the manufacturers recommendations
and any manufacturer warranty. The
customer shall not have the vehicle
services, maintained, repaired with any
other third parties. |
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| 4. Replacement Vehicle/s |
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a)
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In the event of routine
service and maintenance, a replacement
vehicle nearest in size and amenities to
the hired one, as is possible, will be
provided at no extra cost. |
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| 5. Accidents |
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a)
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In the event of any damage
or accident to the car, police must be
called before the vehicle is moved and a
police report and a repair slip must be
obtained. Should these documents failed
to be obtained,
then the Hirer is responsible for all
damages incurred. The obtaining of these
documents will be the responsibility of
the Hirer and the replacement vehicle
will be provided only upon receiving
the police report.
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| 6.Traffic Violations & Toll Fee (If
Applicable) |
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a)
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All costs incurred as a
result of Fines or Toll Fee (If
Applicable) or other Penalties (imposed
by traffic police or any other legal
authorities) taking place during the
Rental usage will be Hirer's
/ Renters responsibility and would be
recovered accordingly. Company reserves
the right to charge the debit/credit
card to cover the above said given
rental and non-rental charges. |
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b)
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There will be a Service
charge of KD 5 or 15 % whichever is
higher on the total amount levied on top
of the traffic fines or other penalties
or additional charges.
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c)
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In the
event of traffic violation where car impound fine is
imposed the total amount of such a fine + the service
fee will be charged & paid direct to the TRANSPORT
AUTHORITY. In case of black points, where the renter is
required to visit the police station - it is the
renter’s responsibility to visit the police station
and complete the process failing to do so with 2 days
from the date of receiving the details
Selfdrivekuwait.com will charge KWD100 per day as late
fine. Also, in the event where Black points and Car
impound is filed Selfdrivekuwait.com reserve the right
to discontinue the agreement with immediate effect &
or force collect the car to safeguard its assets.
Service continuity is a sole discretion of Pinewoods
Technology Services (Selfdrivekuwait.com). |
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| 7. Fuel, Water, Oil & Tire Pressure |
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a)
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Special or Unleaded fuel is
to be used |
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b)
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20 % service charge is
added to the refueling cost. |
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It is the responsibility of
the hirer to check water and oil levels
as well as tires pressure from time to
time and keep it maintained at such
levels as is expected as per the make of
the car. Any
kind of Damage or Puncture to the tyre
will be billed to Hirer's / Renters, any
change in the same needs to be as per
the OEM brand, make and specification
only.
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| 8. Vehicle Condition & Tinting Glass |
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a)
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The Hirer must keep the
hired vehicle in a clean, safe, and
sound condition. Otherwise charges may
be applied. |
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b)
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Tinting of vehicle's window
glass is not permitted for rented
vehicles; a fine of KWD1000/- would be
imposed on violators/offenders who would
be held responsible for the same. |
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| 9. Vehicle check-in |
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a)
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Hirer must
inform Selfdrivekuwait.com or its
associate partners, before hiring, of
his intention to return the vehicle at
another premise , and must define the
date and time otherwise excess days'
charge shall be imposed on him. Any
Change in return location other than the
location selected at the time of the
start of the rentals will be a
chargeable service. |
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b)
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At the time
of vehicle's off-hire, the cost of any
un-reported damage/s as well as damages
with no police report/s, would be fully
charged to hirer's account |
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| 10. Driving License |
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a)
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Kuwait
Driving license is a must for all
residents, while International driving
license is required from visitors (GCC
Residents can drive with their GCC
Driving License. Driver’s License
needs to
be min of 6 months old or the renter
should have a valid home country
driver’s license, valid for 2 years.
If not, the renter would be liable for
10% of the total damage cost + insurance
excess.
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| 11. Payment & Deposit |
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a) |
Payment terms are negotiated at the time of rental, with credit and debit cards accepted. All rental charges, including any additional fees and a non-refundable convenience fee of up to KWD 24.9 will be charged based on the car model and the service type (Refer to Fees & Charges for details), must be paid in advance. Additionally, a pre-authorization or charge for a security deposit is required to confirm the booking.
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b)
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Payment
terms are negotiated at the time of
Rental where credit card / Debit Cards
payments are accepted. Rental charges
will be collected in advance only and a
pre-authorization / Charged for security
deposit is applicable |
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Security Deposit : Will be
pre-Auth / charged 24- 48hrs before
the start date of the rentals.
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NOTE : The Renter needs to
be the Credit Card Holder or the
Card Holder and the Renter needs
to be present at the time for
collection of the car at the
rental counter or Delivery to
sign the agreement. In the event
the card holder policy is not
fulfilled the Reservation will
be canceled and 10% Admin Charge
will be applicable and the
remaining amount will be
refunded.
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c)
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The renter needs to have
sufficient credit limit to cover min
Deposit amount of
KWD 100/- to KWD 1000 *(
Depending on the Car Model Leased /
Rented )
that will be (Pre-Auth / Charged
)* on client's credit / debit card
to cover possible traffic fines,
minor damage to vehicle (in so far
as the amount covers the repair
charges, otherwise the balance will
be billed to hirer's account); the
balance will be released in 30
working days. It is the renter's
responsibility to claim the deposit
/ balance amount within 60 days from
the close of the agreement. After
the date on which hirer hands-over
the vehicle in good and sound
condition as specified above, as
long as no Traffic Fine/s gets
recorded on hirer's Rental.
(Selfdrivekuwait.com or its
associate partners is not
responsible for any difference
between the amount blocked & the
amount released resulting from the
fluctuation of foreign exchange
rates and other possible banking
charges).
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d)
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After Successful
Booking, an E-ticket will be sent by
Email to registered email id and SMS
will be received to registered Mobile
No. as Payment Confirmation. |
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e)
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Late
Payment Charges: In the event of payments not received
for extension of a reservation Min Late payment charge
of KWD 10 per month on all the late payment Invoiced
months will be applicable. |
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| IMPORTANT - EXTENSION |
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In
case the Extension are not made with in
3 days of the expire of the car rental
agreement or return date,
Selfdrivekuwait.com reserve the right to
auto extend your current car rental
agreement as per the Billing
Cycle - Daily | Weekly | Monthly. In the
event of monthly billing cycle an auto
extension will be made for a min 30 days
( As per as on date rentals rates as
applicable on the website + KWD 10 late
payment
) and process the payment. No Claims
thereafter will be accepted or Refunds
will be processed for early return of
the car.
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| Vehicle Retrieval/Seizure Authorization |
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The
Hirer hereby authorizes selfdrive and
its affiliate partners to seize and/or
take steps to seize and/or authorize
another to sieze the subject matter
rented and/or perform any act that is
necessary to retrieve the subject matter
and thereafter repossess the subject
matter by gaining full physical custody
and control of the rented subject
matter, upon the hirer commits and/or
alleged to have committed an act, which
was not subsequently rectified within
the time period as notified by the
selfdrive or its affiliate partners,
that repudiates the contract between the
Selfdrive and hirer. |
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The
Hirer further acknowledges that the
representatives of the Selfdrive or its
affiliate partners have the full
authority to accept the delivery of the
subject matter rented and the hirer
irrevocably agrees to hand over peaceful
custody of such subject matter to the
representative(s) of selfdrive or its
affiliate partners upon a legitimate
representation is made to that effect. |
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| IMPORTANT - OFFERS |
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All
offers are limited to only one
reservation and same offer rates will
not be applicable on extension of the
reservation. Offers are limited to car
models and time and duration.
Selfdrivekuwait.com reserves
the right to close the offer period or
close the complete offer without any
prior notice. All Extension will be
shifted to the new rates post the offer
ends. Subjected to prior information and
confirmation
from Selfdrivekuwait.com under Micro
Lease *( Advance EMI Plan).
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| 12.
Selfdrive Credits |
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Booking Cancellation
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a)
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Any booking cancellation
due to KYC rejection will be refunded to
Renter/Hirers credit(or) debit card
within 7 working days. |
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b)
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Any cancellation (Booking,
Extension, Installment, Additional
services &Non-Rental Charges etc.)
other than due to KYC rejection will be
refunded to Selfdrive "Credits" within
24 hours. |
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Security Deposit
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All security deposit refunds will be
processed to Selfdrive credits
within 24 hours from the close of
the renter's /hirer's reservation.
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Utilization of Selfdrive
Credits
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a)
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Rental credits can be
utilized for new reservations,
extension, non-rentals etc. |
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b)
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Deposit credit can be
utilized for making new reservations as
one time deposit. |
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Claiming of Selfdrive
Credits
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a)
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Rental credits can be
claimed and will be transferred to
renter's /hirer's credit(or) debit card
within 7 working days. |
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b)
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Deposit credits are
transferred from total credits to clear
credits after 30 working days. |
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c)
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Clear deposit credits can
be claimed and will be transferred to
renter's /hirer's credit(or) debit card
within 3- 5 working days. |
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| 13.
Delivery / Collection of vehicle |
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a)
|
Delivery
/ Collection of vehicle is chargeable
and varies according to distance to a
minimum charge of KWD 10/- each way. |
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b)
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Prior
to returning the vehicle (Actual Rented
Car / Replacement Car) , the customer
shall ensure that the vehicle is clean,
free from all personal belongings and
waste materials and has to return
the car with the car with at actual fuel
as received. |
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c)
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If
the returned vehicle contains customer
belongings, the same will be kept in the
lost and found department and the
customer is liable to collect the same
within 7 days from the date of such an
event. Hence Forward the company and its
suppliers do not stand liable towards
any losses incurred from the same and
would not accept any compensation
claims. |
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| Zero
Deposit Offer Terms and Authorization of
Use for Debit and Credit Card Holder. |
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a.
|
This
offer is valid for a limited period time
and on selected car models. |
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b.
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This
offer is Exclusively for Debit and
Credit Card Holders Only. |
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c.
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At
any given time the Debit and Credit Card
Holder must have enough credit limit to
cover the Damages, Fine, Toll Fee (If
Applicable) , Dents, Penalty, Fees,
Fuel, Tyre, or losses,
if under any circumstances or is found
to breach Pinewoods Technology Services
( Selfdrivekuwait.com)Terms of Contract. |
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d.
|
Min
liability will be the Security Deposit
Amount Mentioned prior to booking the
car and as mentioned on the Invoice
(Eticket). |
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e.
|
Incase,
any scope of damage is reported,
Pinewoods Technology Services (
Selfdrivekuwait.com) reserves the right
to Charge the Card Holder / User with a
Min Amount of KWD1500/-
on the given card number. |
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f.
|
The
Security Deposit will not be Pre-Auth(
HOLD ) to the credit card but the card
holder authorizes Pinewoods Technology
Services ( Selfdrivekuwait.com) to
Charge Min Security
Deposit to cover any Damages, Fine, Toll
Fee (If Applicable) , Dents, Penalty,
Fees, Fuel, Tyres or Losses or total
amount whichever is higher to its Card. |
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g.
|
The
Card Holder also confirms these charges
to be accepted and Indemnifies that No
card charge back case will be filed or
claimed following the Zero Deposit
Offer. |
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h.
|
Any
One who does not wish to be a part of
this offer should reach out to the
company within 24hrs of booking the car
and opt-out of the offer. Details of
your booking can be sent to
info@Selfdrivekuwait.com |
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i.
|
All
standard terms and conditions are
applicable and per the rental agreement. |
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| 14. Airport Surcharge |
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a)
|
All Airport
Parking charges needs to be paid by the
renter. In case the payment is done by
selfdrive additional KWD 25 will be
charged as Surcharge. |
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| 15. Breakdown Service |
|
a)
|
We offer 24
hours breakdown service. Hirers have to
contact our fleet controller and follow
instructions to receive help. |
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| 16. Additional Charges |
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a)
|
Additional charges shall be applicable
to the Hirer for Toll Fee (If
Applicable) (KUwait Tollgate pass) as
per the actuals + 25 % service charge
for any other additional requirements of
Hirer and
as per the Law. It is the responsibility
of the renter to carry a baby seat as
mandated by the TRANSPORT AUTHORITY and
governed by KUWAIT LAW to have mandatory
child / baby seats. Any fines with
regards to the same will be charged to
the Renters accounts. |
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| 17. Driving outside Kuwait & Off-Road
Driving |
|
a)
|
Our vehicles
are not permitted to be driven outside
Kuwait |
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|
b)
|
In the event of
breakdown/accident, Hirer is responsible
for the vehicle. |
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|
c)
|
Our vehicles
are not permitted to be used for Safari
/ Fun-drive / Race / Off roading /
Advertising / Hiring / Leasing / Sub
Leasing / Contracting / 3rd party
Contracting and mobility services /
Loans / Use for Loan Security /
Financial Rewards. The Hirer will be
held liable to pay all damages,
necessary repairs & towing charges
if he failed to adhere with the same. |
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| 18. Usage of Vehicles |
|
a)
|
Hirer commits
and agrees that he won't allow anybody
to drive the rented vehicle unless been
authorized by Selfdrivekuwait.com |
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|
b)
|
Hirer
understands that neither he nor any of
the listed additional drivers will use
the vehicle in, Pushing, Pulling or
Towing objects, Races & Fun Drive,
Rough Roads & desert Safaris, teach
Driving,
rent the vehicle without
Selfdrivekuwait.com permission. Hirers
that fail to adhere to the same will be
held responsible & liable for all
charges resulting from damages,
penalties, fines & other
dues Hirer commits that he/any
additional driver will not drive the
vehicle outside Kuwait if been
pre-approved as specified above. |
|
c)
|
Smoking
including the use of electronic smoking
devices are not permitted in any of the
selfdrive cars. |
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d)
|
The renter
agrees to disclose the location of the
vehicle upon request and allow the
company or its representatives to
inspect the vehicle at all reasonable
times and for that purpose to allow
entry
into any land /premise where the vehicle
is located / stored. |
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| 19. Minor Not allowed to be a user |
|
a)
|
Use
of website and services of booking /
rental / driving of Selfdrivekuwait.com
is available only to persons who are
above the age of 24 years and max
65years and can form a legally binding
contract under the local Law. If you are
a minor i.e., under the age of majority
specified by Law of the Land, you may
use
https://www.Selfdrivekuwait.com
only through a parent or guardian, but
you are not permitted to subscribe to
the services yourself by using the
website. |
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|
| 20.We
will accept following currency towards
payment: KWD only. |
| 21.
We expressly state that we do not trade
with or provide services in/to OFAC and
sanctioned countries. |
| 22.The
Hirer must maintain a copy of
transaction records and other relevant
policies and rules. |
|
|
| Disclaimers |
The
information contained in this website is for general
information purposes only. This website, the site
materials, and any product or service obtained through
or in connection with this website is provided by
Selfdrivekuwait.com and while we endeavor to keep the
information up to date and correct, it is on an "as is"
and "as available" basis without representations or
warranties of any kind, either express or implied, about
the completeness, accuracy, reliability, suitability or
availability with respect to the website or the
information, products, services, or related graphics
contained on the website for any purpose, unless
otherwise expressly provided in a written, agreement
with us to which you are a party with regard to a
particular product or service. To the fullest extent
permissible pursuant to applicable law, we and our
affiliates, licensees, suppliers, advertisers, and
agents disclaim all warranties, express or implied,
including, but not limited to, implied warranties of
title, merchant ability, fitness for a particular
purpose, and non-infringement, unless otherwise
expressly provided in a written, agreement with us to
which you are a party with regard to a particular
product or service. In no event will we be liable for
any loss or damage including without limitation,
indirect or consequential loss or damage, or any loss or
damage whatsoever arising from loss of data or profits
arising out of, or in connection with, the use of this
website. Through this website you are able to link to
other websites which are not under the control of
Selfdrivekuwait.com. We have no control over the nature,
content and availability of those sites. The inclusion
of any links does not necessarily imply a recommendation
or endorse the views expressed within them. Every effort
is made to keep the website up and running smoothly.
However, we and our affiliates, licensees, suppliers,
and agents do not warrant that your use of this website
or the site materials will be uninterrupted, error-free,
or secure, that defects will be corrected, or that this
website (or the server(s) on which it is hosted) or
related software is free of viruses or other harmful
components. You acknowledge that you are responsible for
obtaining and maintaining all telephone, computer
hardware, and other equipment needed to access and use
this website, and all charges related thereto. No
opinion, advice, or statement of us or our affiliates,
licensees, suppliers, agents, or visitors, whether made
on this website, in the site materials, or otherwise,
shall create any warranty, unless otherwise expressly
provided in a written, agreement with us to which you
are a party with regard to a particular product or
service.Your use of this website is entirely at
your own risk.
By Using or continuing to use the site you agree to use of your information (Including Sensitive Personal Information) in accordance with the Terms & Conditions of Selfdrive which may be amended from time to time as per the legal requirement of the Operational domicile. You also agree and consent to us collecting, storing, processing, transferring and sharing information (Including Sensitive personal information) related to you with third parties or service providers to execute the services, including payments/details for the period of the service that you have opted with Selfdrive in the operational domicile. |
|
| Conflicts |
| In
the event a conflict arises between any information
posted on this website, this Agreement, and/or any
contract you have with us, the terms of your contract
with us will prevail over this Agreement and the
information
posted on this website, and this Agreement will prevail
over information posted on this website |
|
| Limitation of Liability |
| As
a condition of your use of this website, you agree that
neither we, nor any of our affiliates, licensees,
suppliers, directors, officers, shareholders, employees,
or agents, will be liable to you, anyone claiming
for/through/under you or in trust/as fiduciary for you
or any third party for any direct, indirect, incidental,
special, exemplary, punitive, or other damages under any
contract, negligence, strict liability,
or other theory/law, or consequential loss of profits,
loss of earnings, loss of business opportunities, lost
data, interrupted communications, damages, expense, or
costs resulting directly or indirectly from
or otherwise arising in connection with : |
|
1. The use of this website,
including, but not limited to, damages resulting or
arising from your reliance on this website or any
information or materials found on this website or
hyperlinked from this website, or the mistakes,
omissions, interruptions, errors, defects, delays in
operation, transmissions, eavesdropping by third
parties, or any failure of performance of this website.
2. Government restriction, strikes,
war, civil commotion, terrorist activities, any natural
disaster or force majeure, power failures, large
increases in on-line activity in a short period of time
(usage spikes), viruses, catastrophic hardware failures,
attacks on our servers, fires, earthquakes, floods,
unusually severe weather, or any other condition beyond
our reasonable control limiting, preventing or otherwise
affecting either your access to or use of this website
or site materials or our ability to provide products or
services in connection with, or reserved or ordered
through, this website; or
2.Loss of security of information you
have provided in connection with your use of this
website, or interception of any such information by
unauthorized third parties.
3. In no event will the company or Its
suppliers be liable to the hirer in the contract, tort
or otherwise including any liability or negligence :
a. For any fair, wear and tear of the vehicle.
b. For any loss arising out of, any delay in or
failure to effect delivery of the vehicle or for any
damage incurred in the course of delivery.
c. For any events outside of the company’s
reasonable control, including but not limited to office
computer system or telecommunication failures , act of
God or terrorism.
d). for any loss or
damage which is not reasonably foreseeable to the hire. |
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| Your sole remedy for dissatisfaction
with this website and/or site materials contained within
this website is to stop using/choosing not to start
using at all this website and/or site materials, as
applicable. Your
use of this website will be presumed and deemed to be a
use after having fully read, understood and accepted
these terms and conditions here in contained |
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| Kuwait is our country of
domicile. |
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| "Any dispute or claim
arising out of or in connection with this website shall
be governed and construed in accordance with the laws of
KUWAIT". |
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| If you use COMPANY Site, you
are responsible for maintaining the confidentiality of
your account and password and for restricting access to
your account from any devices, and you agree to accept
responsibility for
all activities that occur under your account or
password. |
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| "We accept payments online
using visa and Mastercard credit/debit card in KWD (or
any other currency agreed)" |
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